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BodyDash Support
Most setup issues can be fixed in under a minute. Try the checks below or email us with your iPhone or iPad model and system version.
Email supportbodydash@purplefernllc.comThe game cannot see me
- Place your iPhone or iPad upright on a stable surface.
- Step back until your head, shoulders, and hips are visible.
- Use a well-lit room and avoid a bright window behind you.
- Allow Camera access in Settings, Privacy & Security, Camera.
- If Camera access is restricted, a parent or device administrator may need to change the restriction.
Playing on a TV
- Connect with AirPlay or a compatible wired adapter before you start the run.
- Keep BodyDash open on the iPhone or iPad while the TV shows the exercise view.
- If the TV disconnects during play, reconnect it or choose Resume on this device. BodyDash pauses the run while you decide.
- Camera permission and controls remain on the iPhone or iPad. The TV route does not upload camera video.
Jumps or ducks are not registering
- Hold still briefly while BodyDash calibrates your stance.
- Use clear, controlled movements within your ability.
- Keep your upper body and hips inside the camera frame.
- Restart the run after moving the device or changing rooms.
Safe play
Clear the area around you, use a stable device position, and move within your own ability. Stop immediately if you feel pain, dizziness, or discomfort.